Before contacting Soft Idiom support, please read the FAQ, the on-line knowledge base and customer support forums to see if your question has already been answered.

Frequently Asked Questions
The FAQ section of this site lists common questions we are asked about our products. This should be your first port of call if you are experiencing problems or have a general question.

Knowledge Base
The on-line knowledge base is your source of how-to-guides, reference information, tips, and tricks. This should be your second port of call if you are experiencing problems or have a general question.

Customer Support Forums
Visit the customer support forums to read topics discussed by customers and Soft Idiom support staff. You should check here if you cannot find the answer to your question in the knowledge base.

Requesting Support
If you cannot find what you are looking for in the knowledge base or the customer support forums, your support query can be raised in the customer support forums or via the support contact form. Our support staff will be happy to help.

Premium Support
4DSite Designer Premium Support packages are available for purchase from this site, Premium Support gives you access to the Premium Support Forum as well as ensuring that your support queries are given priority treatment.

Training and Mentoring
Our web based training is a great way to resolve your support questions. Talk one-to-one with a 4DSite Designer expert who will either provide formal training or question driven mentoring while demonstrating and guiding using state of the art, secure desktop sharing technology. Get up to speed the fastest way possible and contact us about our low cost training services.

...the best thing about 4DSite Designer is the support --- A++. Their mentoring sessions are the best I have ever seen. They actually take time to understand your issues, what you’re trying to accomplish and then show you how it can be done in 4DSite Designer. Thank you Soft Idiom. Greg Gaug President, Guardian Consulting Inc.